- #Digital river customer support for avast how to#
- #Digital river customer support for avast full#
- #Digital river customer support for avast code#
- #Digital river customer support for avast download#
Note: You might need to enter the customer's bank details to process the refund (for example, a wire transfer). Inform the customer that the credit should appear in their account approximately 5-7 business days once they accept the ELOD or return the product. If yes, the refund was processed, and the Total Refunded field shows the refund amount.
Does the Total Refunded field display an amount? See Searching for orders for instructions.įrom the Order Summary page, scroll down to the Order Information pane.
#Digital river customer support for avast how to#
See How to initiate a refund for instructions. If you determined no one initiated the refund, create a refund request.If the customer accepted the terms of digital refund today, the system might not process it until the next business day.The system processes the digital refunds (ELOD) once a day. It can take 1-2 business days from the date of purchase for the order to settle completely.See Secondary order status for a description of the possible statuses. If the transaction has completed, the Status field shows Settled. Before you check the status of the refund, check the Status field on the Transaction Detail tab.Refunds will not be complete in the system until the order has settled. Note: A refund delay can occur for one of the following reasons: If you click Refund, the Refund page appears and updates the Previously Refunded field. Click Refund to complete the refund request or click Order Details to return to the Order Details page.See Viewing refund instructions for more information. The customer will also receive an email regarding the refund or return of the product. The Refund Instructions page appears with refund or return product instructions that you should provide to the customer. Use the information provided in Step 4 as a guide.Ĭlick Submit Refund. Under Select a Reason, select a reason for the refund from the Reason list and explain the reason for the refund in the Comments field.Ĭomplete the fields under Step 4.
#Digital river customer support for avast full#
Under Select a Type, select the Specific Product or Full Order option and then select the refund type from the Refund list.If you need to change the customer's email address, click Edit next to E-Mail Address, enter the new email address in the Email Address field, and then click Save.Confirm the information is correct under Confirm Order Details.
#Digital river customer support for avast download#
This check box only appears if there is a download product associated with the order. Select this check box, if the refund applies to a download product. The amount previously refunded to the customer. If a check box appears, select the check box to refund the amount for the product listed. If a field appears, type the amount to refund for each product listed that requires a refund. Unlike the Product ID, which is created by the system, your company creates this ID. The SKU may appear to shoppers in your store or used in reporting.
#Digital river customer support for avast code#
A code (letters, numbers, symbols, or combination) that uniquely identifies a specific product. Customers will not see this name in your store. Provide any additional information you think is necessary to explain the reason for the refund. See How to view refund details for more information. Click the link to view the Refund Details page. List the previous refund numbers associated with this order. Note: The title and content of Step 4 on the Refund page will change based on your selection in step 2. The types of refunds available vary based on whether you selected Specific Product or Full Order. You should probably select Specific Product unless you are refunding tax or shipping costs.See Refund for more information. Full Order-The refund is for the full order.Specific Product-The refund is for a specific product.The date and time the shopper placed the order.Įxplain what the refund applies to. The system generated ID assigned to the order. The field shows anonymous when orders are not associated with an account. The login ID that the shopper used when placing the order. When you edit the shopper's email address, the system also updates the order and user information.
Click Edit if you need to change the customer's email address and type the shopper's new email address.
0 kommentar(er)
